Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated?
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Yes. Pitch Notes operates under a licence from the UK Gambling Commission (or other relevant licensing jurisdiction). The licence means we must adhere to strict player protection, fair play, and anti‑money‑laundering rules, and our activities are regularly audited by independent third parties.
02 What documents do I need to verify my account on Pitch Notes?
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When you sign up, we’ll ask for a government‑issued photo ID (passport, driver’s licence, national ID) and a recent proof of address such as a utility bill or bank statement dated within the last three months. In some cases, we may request additional verification to comply with anti‑money‑laundering regulations.
03 What payment methods can I use to deposit funds at Pitch Notes?
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Pitch Notes accepts Visa and Mastercard credit and debit cards, e‑wallets like Skrill and Neteller, prepaid vouchers (PaySafeCard), and direct bank transfers. Cryptocurrency deposits (Bitcoin, Ethereum, USDT) are also supported with no minimum amount.
04 How do the wagering requirements work for the Pitch Notes welcome bonus?
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The welcome bonus is a 100% match up to £200 with a 35× playthrough requirement on the bonus amount only. You have 30 days from the day you claim the bonus to meet the wagering, and only bets placed at odds of 1.50 or higher count toward the requirement.
05 What happens to my bet if a FIFA World Cup match is postponed or cancelled on Pitch Notes?
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If a match is postponed before kick‑off, the bet is treated as void and your stake is returned to your account. If a match is abandoned after the game has started, the bet will be settled based on the official competition rules – typically as a void if fewer than 90 minutes have been played, unless the governing body declares a result.
06 Can I set deposit limits or self‑exclude myself on Pitch Notes?
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Yes. Pitch Notes provides tools for responsible gambling, including the ability to set daily, weekly, or monthly deposit limits, as well as a self‑exclusion option that can be activated for a minimum of six months. You can adjust these settings in the ‘Responsible Gambling’ section of your account or contact support for assistance.